Shareholder Engagement
Driving Access Trust Inclusion
COMPANY PHILOSOPHY
The Company believes that shareholders are key stakeholders and is committed to maintaining high standards of transparency, fairness and trust. Our approach is guided by strong corporate governance practices and a continuous focus on enhancing shareholder experience. We ensure equal and timely access to information and services through simplified processes, proactive communication and increasing use of digital platforms.
OUR 5 PILLARS
Proactive Communication
reminders, multilingual, segment-specific
Simplified Access
standardised forms, easy submission
Dedicated Support
on-ground + personalised assistance
Timely Resolution
tracking & closure
Outreach
ads, social media etc.
ENGAGEMENT STRATEGY
DETAILS
- Voluntary reminders for KYC, dividend, regulatory updates
- Tailored support for navigating processes
- Secretarial team on-site assistance
- Structured query tracking
- Newspaper ads, social media, company initiatives
- Multilingual communication formats
- Continuous awareness initiatives
PROGRESS ENABLED THROUGH
FOCUSED ENGAGEMENT
The Company's ongoing emphasis on proactive engagement, ease of processes and focused shareholder outreach has enabled consistent progress across core shareholder servicing areas such as reduction in physical shareholding, KYC compliance, dividend claim realisation, IEPF recoveries, digital adoption and prompt resolution of queries.
Beyond physical shareholding, the Company's continued emphasis on proactive communication, simplified processes, and targeted shareholder support has supported progressive improvements across key areas of shareholder servicing, including KYC compliance, dividend claim realisation, recovery from IEPF, digital adoption and timely resolution of queries.
KEY PROCESSES
KYC Update
PAN, Aadhaar, bank details, nomination (ISR forms)
Submit Requests at:
Email: investor.relations@tataconsumer.com or
Submit at: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
Dematerialisation
- Open Demat account with SEBI-registered DP
- Submit DRF + physical share certificates
- Shares will be credited electronically
Submit Requests at:
Email: investor.relations@tataconsumer.com or
Submit at: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
Dividend Claim
Ensure KYC Compliance, submit folio, PAN, cheque
Submit Requests at:
Email: investor.relations@tataconsumer.com or
Submit at: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
IEPF Claims
Unclaimed shares/dividends (7+ years) transferred to IEPF
Steps:
- Request Entitlement Letter from Company
- File Form IEPF-5 (www.iepf.gov.in)
- Submit documents (PAN, Aadhaar, cheque) along with the Entitlement Letter to the Company or RTA
- Company verifies and forwards claim to IEPF authority
Submit Requests at:
Email: investor.relations@tataconsumer.com or
Submit at: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
Initiatives by Regulatory Authorities
a. Saksham Niveshak Campaign by IEPF Authority
KYC update, dividend claim and IEPF issues
Submit requests at:
Email: investor.relations@tataconsumer.com or
Submit at: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
b. Physical Transfer Window by SEBI
Till Feb 4, 2027: Legacy cases pre-Apr 1, 2019 | Demat only
Submit Requests at:
Email: investor.relations@tataconsumer.com or
Submit at: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
Digital & Support Ecosystem
Swayam Portal:https://sawayam.in.mpms.mufg.com
iDIA Chatbot (24×7):https://in.mpms.mufg.com
Service Request Module:https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
Dispute Resolution (ODR)
SEBI has introduced a common Online Dispute Resolution (ODR) Portal https://smartodr.in/login for resolving disputes arising in the Indian securities market.
If a shareholder's grievance remains unresolved by the RTA, the Company, or through the SCORES platform, the matter can be escalated via the ODR Portal.
Use SEBI ODR Portal:https://smartodr.in/login
More info:https://www.tataconsumer.com/investors/shareholder-information/faq
Contact for All Queries
MUFG Intime India Private Limited, C101, 1st floor, 247Park, LBS Marg, Vikhroli (West), Mumbai - 400083
Helpline:+91-8108118484
investor.relations@tataconsumer.com
Service Portal:https://web.in.mpms.mufg.com/helpdesk/Service_Request.html